The terms and conditions below are to be read with the services agreement signed between Sabag Company and the merchant as a one unit, as the merchant owns or manages a facility using the services of Sabag Company, and if there is a conflict between these terms and conditions and the services agreement, the services agreement shall have legal priority, unless agreed expressly between the parties otherwise.

• Sabag provides delivery services to the merchant by receiving the requests that are received from the customer through the application and/or the website and delivering them to the customer, also accepting payments on behalf of the merchant (cash, payment cards).
• The SABAG company promotes the merchant's products through its websites and social media, with the agreement of the two parties on the mechanism of this.
• The two parties can agree to add any other services in the agreement concluded between them.

• Upon signing the services agreement between Sabag and the merchant, the Sabag company will create an online store for the merchant on the application and website of the Sabag company and agree to prepare a list of items for the merchant. Sabag’s responsibility will be to upload the list of items when registering for the first time only, and the merchant will be responsible for updating, adding, or deleting the list of items. Sabag does not bear any responsibility otherwise.
• If the merchant wishes to make offers or discounts on his store in the Sabag application or website, he must inform the Sabag company of this at least 72 hours in advance, in order to publish these offers in the Sabag application or website.

• The merchant is obligated to pay the registration fee once when signing the contract for the first time. These fees are the fees for using the device to receive customer requests from the application and/or the Sabag website. and the fee for establishing the merchant’s store on the application and website.
• The merchant is obligated to pay the annual subscription fee upon each renewal of the contract.
• The Sabag Company deducts the commission agreed upon with the merchant in the services agreement signed between them, bank expenses, and the value of any other agreed services, if any, from the amounts collected from the merchant’s customers through the Sabag Company. Then, it deposits the net due to the merchant once every two weeks or according to the agreement, in the manner agreed upon by the two parties in the services agreement.
• The store must determine the prices of the items on the website and application of the Sabag company so that they are not higher than the store or competing companies. The minimum order in the item list.
• The Sabag Company provides the merchant every two weeks. With a detailed disclosure of the value of the requests executed to the merchant through the application and/or the website of Sabag and the value of the commission collected and related to the previous commissions and bank expenses resulting therefrom, the merchant must review and approve them within 24 hours in order to disburse his dues after approval. Failure to respond to the list during that period means approval of what is stated therein. If the merchant rejects any of the items mentioned in the statement, he must contact us during that period to address the problem.
• The merchant authorizes the Sabag company to receive the price of the requests received by the store through the application and the website, and requests that the customer pay the full amount due to him to the representative of the Sabag company. Thus, it is innocent of the merchant.
• The parties shall keep complete and accurate records of all summary reports issued, amounts collected, commissions, and all necessary and agreed details, in accordance with accepted accounting principles, and keep records for the period of time specified by regulations and laws.
• Each of the merchants and Sabag Company shall pay their taxes separately (including value-added tax (VAT) as well as the fees resulting from the activity they perform based on the services agreement concluded between the two parties.

• After signing the contract, the merchant receives the device for receiving customer orders through the application and/or the website of Sabag Company.
• When the customer places an order from the merchant’s store through the application and/or the website, the device will send an audio signal to the merchant that there is an order and the merchant must accept or reject the request within a period not exceeding three minutes.
• If the merchant rejects the order, the customer must receive a note on the application and/or website stating that the merchant has rejected the order with an explanation of the reason.
• If the merchant accepts the order, he must start preparing the request directly and abide by the pre-agreed date for preparing the order, which should not exceed forty-five minutes, and that the order should be ready when a representative arrives at the merchant’s place.
• The merchant must ensure that there is no delay in preparing the orders, and if the customer rejects the order due to the delay caused by the merchant, the consequences of that will be on the merchant-only, and the Sabag company will not bear those consequences.
• The merchant shall give priority to the orders that come from the Sabag application and/or website.
• The merchant must ensure the quality of the product offered on the Sabag app and/or online store so that the customer receives the product as it is placed on the application and/or website, as well as adhere to the rules of public health and safety. Accordingly, the offered goods must be fit for human consumption, have not expired, and conform to the specifications.
• The merchant agrees that he is fully responsible for the products displayed on the Sabag application and/or website. and that any complaint from the customer about the non-compliance of the application with the specifications displayed is the responsibility of the merchant alone, and the company does not bear any responsibility for that.
• The merchant must ensure that the order is packaged appropriately to ensure that it is not exposed to dust, air, or any polluting materials. The merchant must use the label of the Sabag company to close the bags or boxes that contain the customer's order.
• If the Sabag company receives a complaint from any customer about the quality of the product offered to the merchant on the Sabag company’s application and/or website, the customer is entitled to recover the full amount paid, and the company is entitled to the commission and delivery charges in full without any decrease.
• The restaurant must verify the order number that appears on the delivery representative’s application and match it with the order number that appears on the company’s device at the merchant.
• The merchant must match the contents of the order received through the device with the contents of the order that the delivery representative will receive.
• If the customer refuses to receive the order or his address is incorrect, the merchant and the Sabag company bear the delivery value and the cost of re-delivery fifty-fifty. The merchant shall bear the full value of the returned order.
• 14- If the customer refuses to receive the order for reasons related to the order or the delay caused by the merchant, the merchant bears the value of the order, delivery, and the value of the re-order to the merchant in full, and the Sabag company does not incur any additional costs as a result of this, provided that this does not affect the value of the commission due to the Sabag company.

Sabag reserves the right to temporarily suspend the service for the following reasons:

• If the percentage of canceled requests exceeds 10% for reasons specific to the merchant.
• At a rate of 10%, the percentage of times the merchant exceeds the agreed-upon time for accepting the request by more than 5 minutes.
• The percentage of delay in the delivery of the courier representative for the order is more than 5 minutes.

• During the term of this agreement, the merchant shall use all reasonable endeavors to ensure that the information received from Sabag Company is kept confidential.
• The merchant must not disclose the confidential information of the Sabag company to any third party without the prior written consent of the Sabag company, and may not use this information for any purpose other than the purpose intended in this agreement.
• The merchant has the right to disclose any confidential information he received from Sabag Company if an order is issued by the court or any legally binding body, provided that the company is notified of this to give him the opportunity to defend this disclosure, its content, or its time, in confirmation that the legal party who requested such disclosure The information will also be kept confidential.
• Confidential information is defined as any confidential or proprietary information relating to Sabag, including but not limited to business details, information about any of its suppliers or customers, financial information, or terms of business with customers, customers, and drivers.

• The merchant agrees that Sabag Company will provide customers with the opportunity to rate the merchant and comment on the quality of the offered products.
• Sabag will not be responsible for customer reviews and ratings of the merchant.
• The merchant is obligated to put up the Sabag label on the order according to the agreement between the two parties.
• Promote and introduce customers and merchants to the Sabeq application and website.
• The merchant cannot inform the customers who have ordered through the application and/or the website of the company previously about whether they can direct order through him.

• Sabag Company provides everything necessary for the merchant to enter the system to deal with all requests and requests before the start date agreed upon between the two parties, and the merchant must ensure that it is used correctly, safely, and in a professional manner On a non-exclusive basis for an initial period of one full year (the "Software License Period") from the Commencement Date (in the event of termination of the Agreement between the Parties before the end of the License Period, the License to the Software shall be deemed to have terminated concurrently with the termination of the Agreement).
• The license to the software may be renewed for another year or more, subject to the approval of the previous.
• This Sabag software remains their property, and the merchant must pay attention to the software running on Sabag equipment (including any updates or releases of this software or any alternative software).
• It is not permissible to tamper with the engineering of the program or the device and to try to obtain the source code by the merchant, except with the written consent of the company previously mentioned.
• Sabag reserves the right to update its software and hardware periodically.
• The merchant should ensure that his employees are well trained to ensure that they are able to work with Sabag hardware and software.

• Upon signing the merchant contract for the first time, Sabag will provide the merchant with a device for receiving customer orders through the Sabag application and/or website as a matter of trust, and the merchant is not entitled to use this device for anything other than Sabag’s exclusive purposes.
• This device is considered a custodian of the merchant and must be returned to the company when one of the parties does not want to renew the contract, and accordingly, it must be returned in the condition of receipt, with the exception of normal consumption that does not affect the performance of the device and the absence of any defect in it.
• The merchant must allow the Sabag company to view the device during the merchant’s working period for the purposes of maintenance, cleaning, replacement, or examination of the device.
• Sabag has the right to deduct the price of the device in case it is not valid due to the merchant's misuse of it.

• Sabag Company has the right to use the merchant’s own logos or others so that Sabag Company can use them with high accuracy in its advertising materials.
• Sabag Company shall grant a non-exclusive and revocable authorization for the duration of the agreement to use its name, logo, or website address, which Sabag Company will deliver to the merchant for advertising purposes.
• Sabag does not assume any legal responsibility for compliance with applicable intellectual property regulations, standards, rules, intellectual property safety, or government approvals regarding the merchant’s logo, and Sabag does not assume any responsibility related to the use of the merchant’s logo, name, or trademark by any third party.
• The merchant warrants that he does not violate applicable laws and regulations and that he is the sole owner or that he controls the store logo and that he has paid all consents to copyright and is responsible for all designs, logos, titles, artwork, music, graphics, and materials generated by computers around the world.
• The merchant warrants that his logo does not infringe the copyrights, trademarks, or any other rights of any third party worldwide.
• The merchant shall bear all the legal and other expenses and compensation that may be incurred by Sabag Company as a result of the actual or alleged infringement of a third party's intellectual property, store name, logo, or trademark.
• Except for the foregoing, neither party is allowed to use or benefit from the intellectual property, and the intellectual property rights must remain at all times the property of the licensed party.

Both parties have the right to terminate the agreement by writing to the other party directly in the following cases:

• If the merchant decides not to renew the services agreement for another year, he has to submit a written letter 30 days before the expiry of the agreement.
• If one of the parties breaches one of the terms in the signed service agreement.
• If the dues of one of the parties are not paid to the other within a period exceeding.
• Upon termination of the Agreement, the parties must immediately cease using the other party's intellectual property rights.
• Upon termination of the agreement, the merchant must deliver all devices and equipment that they received from the company previously in the condition of receipt, except for the change arising from normal consumption.
• If the merchant defrauds and/or does any malicious act intentionally and in collusion with a customer or otherwise, the company has the right to terminate the agreement and/or claim damages resulting from that fraudulent act, whether directly or indirectly.

• The merchant must abide by the governing laws and regulations and follow the locally applicable standards and rules in terms of the quality, validity, and safety of the products offered on the Sabag application or website.
• The merchant is obligated to bear full responsibility for any complaint from customers, including but not limited to any reason related to the subscriber’s product, its quality, and compliance with the specifications, images, and components displayed on the application and/or the website of Sabag Company, and Sabag Company does not bear any legal responsibility for this.

Neither party shall be liable for any problems or failures in carrying out obligations if caused by any cause beyond the control of the parties. Such reasons include but are not limited to: any unusual technical failure, power outage, internet service provider downtime, fire, storms, earthquakes, terrorist acts, or acts of war.

The merchant shall be notified of any modification by e-mail, and the merchant must respond within a period not exceeding 24 hours. In the event of no response, the notification shall be considered valid, and the merchant shall be deemed to have agreed to this notification, and he shall implement what is stated in it.

• SABAG reserves the right to amend these terms and conditions from time to time based on prior written notice three days in advance, and this modification is considered approved by the merchant unless a response is received within the three days. In the event of any difference between the terms and conditions and the previously signed services agreement, the terms of the agreement services are applicable.
• In the event of judicial disputes between the two parties, the territorial jurisdiction of the West Amman or Irbid Court shall be applied.